march, 2020

04mar11:15 AMThinkTank: Human vs Machine: Striking the Balance in Customer InteractionCHOOSE BETWEEN THREE DIFFERENT COLLABORATION ZONES: CUSTOMIZE YOUR AGENDA! STAY THE COURSE WITH ONE ZONE OR BOUNCE AROUND TO OTHERS.
ALL COLLABORATION ZONES ARE POWER-POINT FREE, PARTICIPANT-DRIVEN DISCUSSIONS FEATURING CREATIVE THINKING AND IDEA GENERATION.

11:15 AM Fab Facilitator: Chris Beall, Chief Executive Officer, Connect and Sell

Details

As automated customer-facing technologies become both more available and less expensive to set up and manage, it’s tempting to apply automation as broadly as possible in order to drive consistency and reduce costs. But we all know from personal experience that sometimes there’s just no substitute for a live human being to cut through the noise and put creativity and empathy to work to solve our pressing problem. Join us to explore and discover how we can strike a balance between the obvious benefits of automation and the magic of the human touch.

Key Take-Aways:

  • Insight on which situations call for direct customer interaction with automation and which are best served by AI-enhanced human agents
  • Best practices for dealing with confirmation bias when designing and deploying automation that interacts directly with customers
  • Examples of how to bring enough data into the mix without descending into the hell of an endless data clean-up project

Time

(Wednesday) 11:15 AM

Fab Facilitator

Chris Beall, Chief Executive Officer, Connect and Sell

Bio is forthcoming…

Speaker Link

Contact Us

Sales Team Accelerator Retreat (STAR)

7550 IH 10 West, Suite 400
San Antonio, TX 78229-5616

Phone: +1-877-463-7678
Email: events.us@frost.com

About the Event

Sales Team Accelerator Retreat (STAR): A Frost & Sullivan Executive MindXchange is a remarkable setting for key members of the sales organization to come together to strengthen their bonds and improve communication, productivity, and effectiveness. The unique format also delivers robust opportunities to collaborate with other sales organizations to tackle shared challenges around C-Suite expectations; talent; sales tools; best practices and processes; changing customer behavior; and game-changing emerging technologies.

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